Get in Touch
Have a question about your order, a Pokémon product, or just want to say hello? We'd love to hear from you.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Response Time
Within 24-48 hours
Email Us
Use the form — we reply within 24-48 hours
Seller of Record
Apollo Merch
4868 Parkside Drive, Prince George, BC V2N 0E7, Canada
Shipping
Worldwide delivery available
Common Questions
How long does shipping take?
Standard shipping typically takes 5-12 business days depending on your location. Express options are available at checkout.
Can I return or exchange an item?
We accept returns within 30 days of delivery for unworn items in original condition. Contact us to start a return.
How do I track my order?
You'll receive a tracking link via email once your order ships. You can also check your order status in your account.
Do you ship internationally?
Yes! We ship worldwide. International orders typically take 10-20 business days depending on the destination.
Who You Are Buying From
Pokémon Merch Store is an official licensed merchandise store operated by Apollo Merch. Apollo Merch is the seller of record for every order placed on this site, appears on your payment statement, and is responsible for fulfilment, returns and support.
- Seller
- Apollo Merch
- Registered address
- 4868 Parkside DrivePrince George, BC V2N 0E7Canada
- Customer support
- Contact form — replies within 24–48 hours